Refund & Cancellation Policy

We want every client to stay because the work is valuable, not because they feel locked in. This policy explains how cancellations and refunds work. Where your signed proposal or agreement says something different, the agreement applies.

1. Monthly services

• Ongoing services such as SEO, content, social media and campaign management run month to month.
• You can cancel at any time with 30 days’ written notice by email.
• Work continues during the notice period, and the final month is invoiced as normal.
• Fees for months already started are not refundable, because the work for that month has been planned and scheduled.

2. One-time projects

• Projects such as audits, migrations and website builds usually require an advance payment before work begins.
• If you cancel before work has started, the advance is refunded in full, minus any third-party costs already incurred.
• If you cancel after work has started, you pay for the work completed up to the cancellation date, and any balance of the advance is refunded.
• Completed and delivered projects are not refundable.

3. Advertising spend

Advertising budgets are paid directly to the advertising platforms (such as Google or Meta) and are governed by their own policies. We cannot refund ad spend that has been used by the platforms.

4. Third-party costs

Costs we pay to third parties on your behalf — such as software subscriptions, premium tools, publication fees or stock media — are non-refundable once incurred.

5. How refunds are paid

Approved refunds are processed within 10 working days to the original payment method or by bank transfer.

6. Questions

To cancel a service or ask about a refund, email hello@myseo360.com. We will confirm receipt and next steps within one working day.